Player support · iPhone & iPad

Back to the mission.

Need help with RIFT OPS? Send us the details so we can investigate.

Include your device model, iOS or iPadOS version, game version, what happened and the steps that caused the problem. For a local match issue, include the versions on both devices and whether the room list or local join code was used. Screenshots are helpful. Never send passwords, verification codes or payment-card details.

How do I play with nearby friends?

1. Install the same app version on each iPhone or iPad. Connect all devices to the same Wi-Fi and allow Local Network access.
2. The host opens Multiplayer → Host a local match and keeps the local lobby open.
3. Friends select the room in Multiplayer. If it is missing, enter the host's 7-character Local join code in Friend's local join code, then tap Join. The separator is optional.
4. Choose teams and tap Ready. The host taps Start match. Bots are optional.

Local matches do not require an internet game server or Game Center account. Keep the host app open during the match. If the host leaves or becomes unavailable, the match cannot continue on that host.

The room is missing or the code does not connect

Tap Refresh and check Local Network access for RIFT OPS in Settings → Privacy & Security → Local Network on every device. Confirm the host is still in the lobby and recheck its current code. A code works only on the same reachable local network; it cannot join a friend over the internet.

Guest Wi-Fi and some managed networks prevent devices from communicating with each other. Try another trusted Wi-Fi network if needed. Automatic discovery can work where direct-code joining does not; the code fallback needs a supported private IPv4 address. If you decline Local Network access, you can still play campaign and bot practice.

Where is my campaign progress?

Use your saved operator to keep campaign progress on this device. “Just play” creates a temporary guest whose progress ends with that session. Progress does not automatically transfer to another device.

Completed missions and unlocked missions are saved. Leaving a mission partway through does not save an exact checkpoint inside that mission.

Before reinstalling

A saved operator is stored locally. Deleting the app or its data can remove your progress. Contact support before reinstalling if your progress matters to you.

How do Credits work?

Earn Credits by playing campaign, bot practice and local matches, then use them for unlocked equipment and cosmetics. This release has no real-money Credit packs or paid checkout.

Controls and vibration

Open Settings to adjust touch controls, graphics, vibration strength and reduced motion. Vibration depends on your device's hardware.

Privacy requests

Use the email above for questions about information you send to support. See our privacy policy for details.